Shipping Policy

Thank you for visiting and shopping at K-Collect!


Order Processing

  • We aim to pack and ship all orders within 3 working days! However, when there are big events or comebacks, orders may take up to 7 working days to dispatch!
  • If there is a delay in dispatching your order, we will contact you via email and keep you updated!
  • For preorders, we will ensure all processing details are in the item description, but we will also keep you updated via email and also tweet out regular updates on our twitter (@kcollectstore)

Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout!

UK Delivery for photocards

Shipment method

Estimated delivery time

Express Shipping

1-2 business days

Standard Shipping

3-5 business days

 

Due to Covid-19 and local sorting offices being overwhelmed, shipping may take longer than expected. If your order is taking longer than 14 days to arrive, please contact us and we will do everything we can to help! 

 

Orders from outside the UK

Due to Covid-19, we don't currently ship albums out of the UK! However, we do ship photocards worldwide!

Europe

Shipment method

Estimated delivery time

Standard Shipping

1-3 weeks

 

Outside Europe (Eg. USA & Canada)

Shipment method

Estimated delivery time

Standard Shipping

1-4 weeks

 

Damaged/lost Orders

K-Collect is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us and we will do everything we can to help!

  • We will raise a claim on your behalf, and if possible, we will replace any damaged goods (provided images are given)
  • If we can't replace the goods, we will discuss refund options with you!