FAQs

FAQ

Q. Can I return my order?

A. You can! If you are wanting to return a sealed album, you can only return it if remains unopened. We do not accept returns for photocards or pre-owned albums, we're sorry! To return a sealed album, please contact us and we will generate a shipping label for you!

Q. What do I do if my order doesn't arrive?

A. If it has been over 14 days since your order dispatched from us, please contact us and we will see where your order is! If it has been lost, we will see if we can replace it or discuss refund options with you!

Q. How will my order be packaged?

A. All albums will be wrapped in eco-friendly bubble wrap and packaged in a recyclable box! All photocards will be put into a toploader and taped to a card backing for maximum protection!

Q. How long do preorders take? 

A. Preorders could take up to 1-2 weeks to arrive from South Korea. Once they arrive to us we will aim to dispatch them within 2-5 working days!

Q. Is your store eco friendly?

A. We are taking all the steps possible to be eco friendly! All of our packaging (except toploaders) can be recycled and is biodegradable! Toploader can be reused to reduce plastic waste!

Q. When will you ship albums worldwide?

A. We are working on a sustainable method to ship albums worldwide! We are sorry for any inconvenience caused!